01 · Customer understanding
Why should the right customer choose you?
Be clear about who you help, what they need and why they should choose you. Then ask a customer whether your message makes sense.
Read the value-proposition guide →For small businesses and growth communities
Practical guides, worked examples and editable worksheets to help you understand customers, choose priorities and put your growth plan into action.
Use these resources independently, with a mentor or alongside your business support programme.
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01 · Customer understanding
Be clear about who you help, what they need and why they should choose you. Then ask a customer whether your message makes sense.
Read the value-proposition guide →02 · Strategic choices
Check the evidence, make a choice and agree who will take the next step.
Read the SWOT-to-action guide →Continue with InkWell
InkWell guides business leaders through business models, value propositions and competitor analysis, then helps translate strategy into content.
Request an InkWell demoFind resources and session guidance for participants and explore InkWell for your programme.
For programme teams →